Merchant Return & Refund Policy
At Cloudenergy, we stand behind the quality and reliability of our lithium battery products. We offer a 3-month return and refund guarantee and a 5-year maintenance warranty, provided the product is used according to our safety and operating instructions.
Return & Exchange Eligibility
- If your battery is damaged during transportation, please provide clear photos as proof.
- Returns must be initiated within 3 months of purchase.
- Products must be in original condition, without misuse or unauthorized modifications.
Refund & Exchange Process
- Contact our customer service with your order number and reason for return.
- We will inspect the returned product and inform you of the result.
- If approved, a refund will be issued within 5–7 business days to your original payment method or exchanged for a product of equal value.
Late or Missing Refunds
- Check your payment account—some providers process refunds slower.
- Contact your credit card provider or bank for updates.
- Still need help? Email us at info@cloudnewenergy.com.
Our Commitment
We are committed to delivering exceptional products and outstanding support. If you have concerns about a purchase, our team is ready to ensure a positive experience with Cloudenergy’s energy storage solutions.