CloudEnergy Product Warranty Registration

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FAQ

1.Under what conditions can I get a free return or exchange within 90 days?

You may request a free return or exchange within 90 days of purchase if:

  • The product is in original packaging, unused, and includes all accessories/manuals.

  • The return is initiated through CloudEnergy’s official support team (info@cloudnewenergy.com).

If a defect is confirmed by our technical team, CloudEnergy will:

  • Repair the product, replace it with a new/refurbished unit of equal/higher specifications, or

  • Issue a refund (prorated based on usage time if applicable).

Process: Contact support with proof of purchase and a video/photos of the issue for faster resolution.

  • Repairs/Replacements: Typically 10–15 business days after approval (varies by region).

  • Refunds: Processed within 7 business days after return inspection.

  • Tampering with the battery (e.g., opening the casing).

  • Using incompatible chargers or exceeding rated parameters (voltage, temperature, etc.).

  • Lack of proof of purchase or failure to activate the warranty.

  • Email: info@cloudnewenergy.com

  • Phone:+1(866)653-5868

  • Whatsapp:+86 15014019101