Merchant Return Policy

Our batteres offer a 3-month return and refund package, as well as a 5-year maintenance warranty. As long as the battery is safely used under the instructions, it can enjoy this warranty. If it is damaged during transportation, you can also provide photos to return or exchange the battery. Refunds and Exchanges Once we receive and inspect the returned product, we will inform you of the approval or rejection of your return. If approved, a refund will be processed, and a credit will automatically apply to your original payment method within 5-7 business days. You may also choose to exchange the item for a similar product of equal value.

Late or Missing Refunds If you haven't received your refund within the specified time frame, please check your bank account, credit card company, or payment provider, as processing times may vary. If you still haven't received your refund, please contact our customer service team at [email protected] for assistance.

Our Commitment to Customer Satisfaction At Cloudenergy, we are dedicated to providing exceptional products and services to our customers. If you have any concerns or questions about our Merchant Return Policy or our product quality, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our energy storage solutions.

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